The new Accessibility Standard for Customer Services comes into effect across Ontario on January 1, 2012. Any organization with employees is required to establish policies, practices and procedures on providing goods and services to people with disabilities.
Victoria Park Community Homes is committed to meeting and responding to the customer service needs of our tenants, applicants, visitors and members of the public including people with disabilities. We have developed policies and procedures and forms. These are now available for you to view and/or print via our website. Please cut and paste the following link: http://www.vpch.com/forms/Accessible%20Customer%20Service%20Needs.pdf
These policies and forms are also available upon request at our main office, 155 Queen Street North, Hamilton, ON L8R 2V6.
